Our Key Goals
Outstanding Customer Service
Continuously improve customer experience through high-quality services, effective communication, and broad collaboration.
Strategies:
- Innovate to continuously enhance the customer experience while providing world-class support.
- Support customer engagement, education, and training services.
- Collaborate with our partners on policy and program improvements.
- Support data-driven decisions by customers.
Continuous Improvement
Continue to evolve to meet the changing needs of state government.
Strategies:
- Modernize statewide processes through innovative solutions.
- Enhance the system to support the state’s evolving financial management processes.
- Leverage data to proactively identify and implement improvements that enhance customer precision.
Efficient Operations
Optimize our processes, system, and services to better serve our customers.
Strategies:
- Maintain continuity of system operations with minimal business disruption.
- Leverage industry best practices and technological advancements.
- Comply with applicable laws, rules, policies, and regulations.
- Increase the state’s financial transparency.
Organizational Excellence
Foster a culture that supports excellence, individual growth, and teamwork to provide quality services.
Strategies:
- Recruit, develop, and retain a high-performing workforce.
- Welcome, solicit, and value input and ideas from everyone in the organization.
- Champion a culture of respect and inclusion that values differences and supports employees to achieve their full potential.