Our Key Goals
Continuous Improvement
Continue to evolve to meet the changing needs of our customers.
Strategies:
- Meet all project requirements.
- Innovate and improve the customer experience.
- Maintain continuity of operations with minimal business disruption.
- Leverage analytics to identify improvements for user efficiency.
Accuracy, Integrity and Transparency
Promote accuracy, accountability and better decision-making through transparency.
Strategies:
- Modernize statewide processes through innovative solutions.
- Support data-driven decisions by customers.
- Comply with applicable laws, rules, policies and regulations.
- Increase the state’s financial transparency.
Outstanding Customer Service
Continuously improve customer experience through high-quality services, effective communication and broad collaboration.
Strategies:
- Deliver high-quality services.
- Communicate efectively.
- Deliver ongoing education and training.
- Increase collaboration.
Best Place to Work
Fostering a culture that supports excellence, individual growth, diversity and teamwork.
Strategies:
- Recruit and retain a broad range of talent.
- Promote personal job fulfillment and satisfaction.
- Enhance staff development and training programs.
- Establish staff succession plan.