Financial Transparency Portal
FI$Cal made the financial information of the state of California significantly more transparent through the creation of Open FI$Cal, the website that allows the public to monitor state spending and know where their tax dollars are going. The pilot site launched in September 2018, immediately promoting accountability and better decision-making. As of December 2020, the site displays expenditure information for 150 departments transacting in the FI$Cal system, updated every month, and it continues to evolve.
FI$Cal Service Center
FI$Cal Service Center (FSC) is available to assist with issues related to account management, system troubleshooting and general support needs. Customers may contact the FSC’s service desk by phone or online.
FI$Cal Learning Center
The FI$Cal Learning Center is a one-stop learning experience to help end users master the skills needed to become confident and successful FI$Cal users.
- Job aids with step-by-step transaction instructions.
- Online self-paced training tutorials on various business processes.
- FI$CalTv, webcast sessions for users to connect with subject matter experts and receive demos, answers to questions and valuable tips and news.
- User Support Labs with FI$Cal subject-matter experts to help end users complete their work assignments.
- How-to video tutorials that address common issues and provide step-by-step instructions.
- Virtual instructor-led training that offers a thorough explanation of FI$Cal business processes and system functionality.
Self-Service Tools
- ServiceNow, an online portal for opening and tracking tickets (cases), which also provides answers to frequently asked questions (FAQs).
- Identity Self-Service (ISS), an online portal to request or change user accounts and their roles.
- Business Intelligence Tool, for interactive dashboards and data analysis needs of sophisticated analytics users.
- Operational Insights Dashboard, a tool for users to flter and analyze their department’s transactions which helps determine what tasks need to be completed to reconcile and close books.
- MEC Automation Tool automates month-end close and streamlines the process so departments can send an automated email request to the State Controller’s Ofce (SCO) to close their months without sending tickets to the FI$Cal Service Center.
- FI$Bot, our virtual chatbot available within FI$Cal for users to receive instant answers to common questions
