Our Services
FI$Cal Service center
The FI$Cal Service Center (FSC) is available to assist with issues related to account management, system troubleshooting and general support needs. Customers may contact the FSC’s service desk by phone or online.
fi$cal learning center
The FI$Cal Learning Center is a one-stop learning experience to help end users master the skills needed to become confident and successful FI$Cal users.
- Job aids with step-by-step transaction instructions.
- Online self-paced training tutorials on various business processes.
- How-to video tutorials that address common issues and provide step-by-step instructions.
- Virtual instructor-led training that offers a thorough explanation of FI$Cal business processes and system functionality.
financial transparency portal
FI$Cal made the financial information of the state of California significantly more transparent through the creation of Open FI$Cal, the website that allows the public to monitor state spending and know where their tax dollars are going. The pilot site launched in September 2018, immediately promoting accountability and better decision-making.
self-service tools
- ServiceNow, an online portal for opening and tracking tickets (cases), which also provides answers to frequently asked questions.
- Identity Self-Service, an online portal to request or change user accounts and their roles.
- Business Intelligence Tool, for interactive dashboards and data analysis needs of sophisticated analytics users.
- Operational Insights Dashboard, a tool for users to filter and analyze their department’s transactions which helps determine what tasks need to be completed to reconcile and close books.
- MEC Automation Tool, automates month-end close and streamlines the process so departments can send an automated email request to the State Controller’s Office to close their months without sending tickets to the FI$Cal Service Center.